Issues

Please note this page is the community support for the free trial and does not guarantee timely response
Support requests for paid accounts should be reported through Azure support

  • Video indexing failed on https://www.videoindexer.ai/

    Hi, have a lot of videos that i can upload on https://www.videoindexer.ai/ but then it failed to indexing the video and creates an overlay on the video with an error message (Problem with indexing this video. Delete the playlist or index it again.) It seems not to depend on the indexing settings(Audio, Video, default) and streamingquality all of my videos are mp4 and it seems to be randomly which works and which not. Can you give some advice to this topic thanks

    Status: Proposed | Reported by Hidden Fri, 06 Jul 2018 15:16:28 GMT
  • Subtitles AMP with Cognitive Insights widget

    Hi, I want to Embed the Cognitive Insights widget and use Azure Media Player to play the content. So following the steps in https://docs.microsoft.com/en-us/azure/cognitive-services/video-indexer/video-indexer-embed-widgets The azure media player load my video and the widget shows the transcript correctly, But I cant activate the subtitles in the player. Have initialized the Source of AMP (src: this.getSubtitlesUrl("my VideoId", "English")) to get the subtitles but it seems not to work this way. Also when I add the token as parameter like the method signature shows in https://breakdown.blob.core.windows.net/public/amp-vb.plugin.js The response for the VTT is 404 from the URL https://www.videoindexer.ai/api/Widget/Breakdowns/.. that is called in getSubtitlesUrl. Can you please give an advise how to get the subtitles with AMP or update the demo with AMP (https://api-portal.videoindexer.ai/demo-your-amp) that is also not working? thanks https://breakdown.blob.core.windows.net/public/amp-vb.plugin.js

    Status: Proposed | Reported by Hidden Thu, 28 Jun 2018 16:46:48 GMT
  • Unable to upload a video when video url is with https (URL_UNREACHABLE)

    Pragma: no-cache Strict-Transport-Security: max-age=31536000 X-Content-Type-Options: nosniff Cache-Control: no-cache Date: Wed, 27 Jun 2018 10:13:47 GMT X-Powered-By: ASP.NET Content-Length: 182 Content-Type: application/json; charset=utf-8 Expires: -1 { "ErrorType": "URL_UNREACHABLE", "Message": "Url 'https://domain.com/videofolders/Units/BlackBox/BlackBox_Proxy/ace0e1c0-eff4-4e16-abdb-c4a718080e26_1.mp4' is unreachable." }

    Status: Proposed | Reported by Hidden Wed, 27 Jun 2018 10:15:55 GMT
  • Operations API - Get Player Widget always returns UnAuthorized

    using the Operations API. Trying to make a call to Get Player Widget (https://api.videoindexer.ai/trial/Accounts/xxxxxxx/Videos/xxxxxxxx/PlayerWidget?accessToken=xxxx) Always returns Unauthorized. { "ErrorType": "USER_NOT_ALLOWED", "Message": "Access token is not authorized to access video '69870291e5'." } However a call to Get Thumbnail using the same accountId, videoId and accessToken works fine

    Status: Proposed | Reported by Hidden Fri, 22 Jun 2018 14:03:44 GMT
  • Access denied due to invalid subscription key

    Breakdown ID: { statusCode: 401, message: Access denied due to invalid subscription key. Make sure to provide a valid key for an active subscription. }

    Status: Proposed | Reported by Hidden Wed, 20 Jun 2018 08:50:39 GMT
  • Key invalid?

    When I use video indexing service using the sample program, it got error response:{ "statusCode": 401, "message": "Access denied due to invalid subscription key. Make sure to provide a valid key for an active subscription." } id:{ statusCode: 401, message: Access denied due to invalid subscription key. Make sure to provide a valid key for an active subscription. } sample programe would be var apiUrl = "https://videobreakdown.azure-api.net/Breakdowns/Api/Partner/Breakdowns"; var client = new HttpClient(); client.DefaultRequestHeaders.Add("Ocp-Apim-Subscription-Key", "xxxxxxxxxxx//i did not paste the real key here"); var content = new MultipartFormDataContent(); Console.WriteLine("Uploading..."); //var videoUrl = "http://movie.popslinemall.co.kr/video/Y2018/M03/15100553_Ucontents01.mp4"; var videoUrl = "https://aivideo.oss-cn-beijing.aliyuncs.com/testvideo/feichengwurao3min.mp4"; var realUrl = apiUrl + "?name=some_name&description=some_description&privacy=private&partition=some_partition&videoUrl=" + videoUrl; var result = client.PostAsync(apiUrl + "?name=some_name&description=some_description&privacy=private&partition=some_partition&videoUrl=" + videoUrl, content).Result; var json = result.Content.ReadAsStringAsync().Result;

    Status: Proposed | Reported by Hidden Tue, 12 Jun 2018 13:34:53 GMT
  • Sign in problem with Azure Active Directory

    The https://api-portal.videoindexer.ai/aadadminconsent is not working. When I try to register my AAD domain it only returns "Azure active directory tenant is not allowed by the administrator".

    Status: Proposed | Reported by Hidden Tue, 12 Jun 2018 12:06:03 GMT

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