Issues

Please note this page is the community support for the free trial and does not guarantee timely response
Support requests for paid accounts should be reported through Azure support

  • Insight Widget is not working with Custom Azure Player- Since last week it was working fine

    Hi, Can you have any idea why insight widhet is now not working with version 2. During our development its was working fine and we havea alos deployed it to our dev server.But today when we are doing final testing then nothing is wokring. Plese update me ASAP.

    Status: Proposed | Reported by Hidden Wed, 16 Jan 2019 10:20:04 GMT
  • How to generate the VTT file using the Video Indexer API

    Can we generate the VTT file using the Video Indexer API?

    Status: Proposed | Reported by Hidden Tue, 15 Jan 2019 21:19:33 GMT
  • Urgent- How we can hide edit button of Video indexer from Insight

    Hi, Can you please check, How we can hide the edit button from Indexer Insight . We are using allowEdit property to false but it was not working. Plese take a loot its very urgent, we have production deploymentand this feature showuld be working. Last weeek it was working fine. See attached image.

    Status: Proposed | Reported by Hidden Tue, 15 Jan 2019 13:22:15 GMT
  • How to hide edit button from video indexer insight (version 2)

    Hello Team, I am setting allowEdit=true/false to show/hide the edit button from video indexer insight but its always showing edit button irrespective of value of allowEdit. However it was working fine earliar. Please do the needful and respond me the solution to hide the edit button. Regards, Rohit N Arya 9650206034

    Status: Proposed | Reported by Hidden Tue, 15 Jan 2019 10:05:33 GMT
  • Azure Video Indexer Quota Limit Issue -- 600 minutes vs 2400 minutes

    Hi, Azure Video indexer (https://www.videoindexer.ai) documentation says : "When creating a Video Indexer account, you can choose a free trial account (where you get a certain number of free indexing minutes) or a paid option (where you are not limited by the quota). With free trial, Video Indexer provides up to 600 minutes of free indexing to website users and up to 2400 minutes of free indexing to API users." I have trial account and am using API to upload and index my video. But after completion of 600 minutes of indexing I get message that my quota is exhausted. I believe I should be allowed to use up to 2400 minutes as I am using only API to upload and index. Please help.

    Status: Proposed | Reported by Hidden Mon, 14 Jan 2019 12:03:09 GMT
  • Embed player and insights

    Hello, We used the API to build embed urls for player and insights for private videos. With the trial it worked with "www.videoindexer.ai" domain. With a paid instance in northeurope it doesn't work but it works if we use "ne.videoindexer.ai" domain instead... However we didn't found any documentation about that, is it an issue on your side or do we have to change the domain regarding the AMS instance location ? If we have to change it, can you provide a list of location and the corresponding domain so we can maintain it ? Or an API endpoint to call to have the domain to use ? We currently build the embed URL ourselves, however you perhaps have an API endpoint that build it for us with the correct path/location/accountId/videoId and one access token ? Thanks for your help.

    Status: Proposed | Reported by Hidden Fri, 11 Jan 2019 09:53:25 GMT
  • Not able to create API Key for another corporate account.

    Trying to create a API key mapped with Josh’s V- account (v-joshki@microsoft.com) to use in our code to process and Index videos. Went to https://api-portal.videoindexer.ai/ When login with Josh’s V-account, getting below error and not able to create an API Key.

    Status: Proposed | Reported by Hidden Thu, 10 Jan 2019 06:25:15 GMT
  • GET Video Indexing API returns Response [404] Not Found. But able to view the index via Web

    GET Video Indexing API returns Response [404] Not Found. But able to view the index via Web

    Status: Proposed | Reported by Hidden Fri, 04 Jan 2019 17:00:35 GMT
  • Upload API returns response as 'Microsoft.VideoIndexer.WebApp.Controllers.ControllerData' not video ID

    Upload API returns response as 'Microsoft.VideoIndexer.WebApp.Controllers.ControllerData' not video ID

    Status: Proposed | Reported by Hidden Fri, 04 Jan 2019 16:58:31 GMT
  • Face is not being detected in video anymore.

    I am doing a Microsoft course on A.I. A lab exercise in the couse uses the Video Indexer service to analyze a sample-test video. Previously it would detect a face, but it does not anymore. This is the URL for the test video https://github.com/MicrosoftLearning/AI-Introduction/raw/master/files/vid.mp4

    Status: Proposed | Reported by Hidden Mon, 31 Dec 2018 17:49:13 GMT

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