Issues

Please note this page is the community support for the free trial and does not guarantee timely response
Support requests for paid accounts should be reported through Azure support

  • Unable to delete person using knownpersonid and personmodelid

    https://api.videoindexer.ai/trial/Accounts/ed5ebb3e-aefe-4c6e-97e6-171d5d346ec6/Customization/PersonModels/00000000-0000-0000-0000-000000000000/Persons/693cfda4-db78-47a6-abe9-9e717bfab99c?accessToken=eyJhbGciOiJodHRwOi8vd3d3LnczLm9yZy8yMDAxLzA0L3htbGRzaWctbW9yZSNobWFjLXNoYTI1NiIsInR5cCI6IkpXVCJ9.eyJBY2NvdW50SWQiOiJlZDVlYmIzZS1hZWZlLTRjNmUtOTdlNi0xNzFkNWQzNDZlYzYiLCJBbGxvd0VkaXQiOiJUcnVlIiwiRXh0ZXJuYWxVc2VySWQiOiJjNGMxMGMyZmViYWRjNjMxIiwiVXNlclR5cGUiOiJNaWNyb3NvZnQiLCJJc3N1ZXJMb2NhdGlvbiI6IlRyaWFsIiwibmJmIjoxNTkwNDY3MzQwLCJleHAiOjE1OTA0NzEyNDAsImlzcyI6Imh0dHBzOi8vYXBpLnZpZGVvaW5kZXhlci5haS8iLCJhdWQiOiJodHRwczovL2FwaS52aWRlb2luZGV4ZXIuYWkvIn0.MOQ1RxWwWf7eGSLW0tXF27Xc41T5-iXmZC9LeHdUhaM DELETE https://api.videoindexer.ai/trial/Accounts/ed5ebb3e-aefe-4c6e-97e6-171d5d346ec6/Customization/PersonModels/00000000-0000-0000-0000-000000000000/Persons/693cfda4-db78-47a6-abe9-9e717bfab99c?accessToken=eyJhbGciOiJodHRwOi8vd3d3LnczLm9yZy8yMDAxLzA0L3htbGRzaWctbW9yZSNobWFjLXNoYTI1NiIsInR5cCI6IkpXVCJ9.eyJBY2NvdW50SWQiOiJlZDVlYmIzZS1hZWZlLTRjNmUtOTdlNi0xNzFkNWQzNDZlYzYiLCJBbGxvd0VkaXQiOiJUcnVlIiwiRXh0ZXJuYWxVc2VySWQiOiJjNGMxMGMyZmViYWRjNjMxIiwiVXNlclR5cGUiOiJNaWNyb3NvZnQiLCJJc3N1ZXJMb2NhdGlvbiI6IlRyaWFsIiwibmJmIjoxNTkwNDY3MzQwLCJleHAiOjE1OTA0NzEyNDAsImlzcyI6Imh0dHBzOi8vYXBpLnZpZGVvaW5kZXhlci5haS8iLCJhdWQiOiJodHRwczovL2FwaS52aWRlb2luZGV4ZXIuYWkvIn0.MOQ1RxWwWf7eGSLW0tXF27Xc41T5-iXmZC9LeHdUhaM HTTP/1.1 Host: api.videoindexer.ai it says below error Pragma: no-cache x-ms-request-id: 63d6ce18-5fb4-424f-8123-2e212f410092 X-Content-Type-Options: nosniff Strict-Transport-Security: max-age=31536000 Access-Control-Allow-Credentials: true Cache-Control: no-cache Date: Tue, 26 May 2020 04:34:23 GMT X-Powered-By: ASP.NET Content-Length: 161 Content-Type: application/json; charset=utf-8 Expires: -1 { "ErrorType": "NOT_FOUND", "Message": "Person with id '693cfda4-db78-47a6-abe9-9e717bfab99c' was not found in person model '00000000-0000-0000-0000-000000000000'." } but knownpersonid available in personmodelid..help me to find the problem.

    Status: Proposed | Reported by Hidden Tue, 26 May 2020 04:41:05 GMT
  • Re-Index-Video Not triggering Callback Url

    I am able to call reindex of an existing video(via developer portal), which reindex successfully, but does not trigger callback url. Is there any way to confirm that VideoIndexer did trigger th callback Url. Url structure given below https://api.videoindexer.ai/trial/Accounts/7456a367-31e4-49c4-87df-072ed6e60f70/Videos/5bae2c1553/ReIndex?callbackUrl=http://30754082.ngrok.io/api/VideoIndexed&sendSuccessEmail=False&accessToken=eyJhbGciOiJodHRwOi8vd3d3LnczLm9yZy8yMDAxLzA0L3htbGRzaWctbW9yZSNobWFjLXNoYTI1NiIsInR5cCI6IkpXVCJ9.eyJBY2NvdW50SWQiOiI3NDU2YTM2Ny0zMWU0LTQ5YzQtODdkZi0wNzJlZDZlNjBmNzAiLCJBbGxvd0VkaXQiOiJUcnVlIiwiRXh0ZXJuYWxVc2VySWQiOiJhMzI4NDk3MTU5NjhiM2QwIiwiVXNlclR5cGUiOiJNaWNyb3NvZnQiLCJJc3N1ZXJMb2NhdGlvbiI6IlRyaWFsIiwibmJmIjoxNTkwMDUyMzQwLCJleHAiOjE1OTAwNTYyNDAsImlzcyI6Imh0dHBzOi8vYXBpLnZpZGVvaW5kZXhlci5haS8iLCJhdWQiOiJodHRwczovL2FwaS52aWRlb2luZGV4ZXIuYWkvIn0.-9r07UHYnCaeydViCWX36gm-rV154eAdqDPeEQUolfo

    Status: Proposed | Reported by Hidden Thu, 21 May 2020 09:19:17 GMT
  • Internal Server Error on signing in to Video Indexer website

    We use 2 trail accounts in our team for testing. On one account that we have, after verifying credentials while using Google or private MS account on: * https://api-portal.videoindexer.ai we have blank page with only "Internal Server Error" * https://videoindexer.ai/account/login we stilll the same page and with the same errors as on api-portal, but seen only in console (as on the attachment) This error pops up for both existing and newly created accounts, no matter which network, browser, system (Linux/Windows) and device (pc or mobile phone) was used. Second account is working correctly. The prtscr with error msg attached.

    Status: Proposed | Reported by Hidden Mon, 18 May 2020 20:14:16 GMT
  • Unable to embed widgets or videos due to error "X-Frame-Options set to sameorigin".

    As title reports, all Video Indexer widgets have stopped working (even in VI Codepen Examples: https://codepen.io/videoindexer), in every major browser.

    Status: Proposed | Reported by Hidden Mon, 18 May 2020 07:59:07 GMT
  • Error while indexing video in Video Indexer

    Hey, I am trying to index a video but every time at 30% it failes with the error "There was a problem indexing this video.Please delete or re-index this media" It's a sample video downloaded from youtube, but when I uploaded a screen recording of the same video the indexing was a success. Could anyone please explain why is that happening?

    Status: Proposed | Reported by Hidden Wed, 13 May 2020 13:44:31 GMT
  • Change aspect ration or crop video to 1:1 square

    Hey, is their any possibility in Video Indexer to crop or change the aspect ration of a video to 1:1 square? or in azure media service v3?

    Status: Proposed | Reported by Hidden Wed, 13 May 2020 08:57:36 GMT
  • Unable to upload a video from URL in VI UI

    I'm trying to upload a video (a video I own) from a URL and it fails to upload. The video is located in my personal OneDrive and I am pasting a URL that has read access to the video. Note: I also tried to paste a URL of video I own on Youtube, and it also fails to upload to VI.

    Status: Proposed | Reported by Hidden Wed, 06 May 2020 21:47:13 GMT
  • Authorization API defnition

    I need a link to Authorization API definition in JSON. I know it used to be as it is shown in the attached picture. Where can I find it now?

    Status: Proposed | Reported by Hidden Tue, 28 Apr 2020 10:49:32 GMT
  • apiKey

    Hello, How can I get an apiKey? It's definitely not clear from your web site. Can I do it with a trial license? BR, Ofer

    Status: Proposed | Reported by Hidden Thu, 16 Apr 2020 08:55:58 GMT
  • How can I download a VTT Transcript file of a video through an API?

    I would like to be able to download VTT transcript when a video in indexer. I thought I could have done this using a Logic App but there is no VTT download connetor. So I am wondering if there is an API for this, I could put it inside an Azure function. Any ideas/suggestion on how I can achieve this?

    Status: Proposed | Reported by Hidden Tue, 24 Mar 2020 04:32:34 GMT
  • Keep getting blocked by: Message": "You are not authorized to access 'VideoID#'."

    I am trying to use the Get Video Captions Operations, and it keeps saying that I am not authoized to access a VideoID#. I am just trying this within the portal parameters. Here is my request: https://api.videoindexer.ai/trial/Accounts/b5f940cd-9fd4-4a88-80ba-df5863bc736a/Videos/d9623294e2/Captions?format=Vtt Here is the repsonse: Pragma: no-cache x-ms-request-id: 55422ce2-ac67-47cc-afd6-b3999c48a847 X-Content-Type-Options: nosniff Strict-Transport-Security: max-age=31536000 Access-Control-Allow-Credentials: true Cache-Control: no-cache Date: Tue, 24 Mar 2020 00:28:12 GMT X-Powered-By: ASP.NET Content-Length: 93 Content-Type: application/json; charset=utf-8 Expires: -1 { "ErrorType": "USER_NOT_SIGNED_IN", "Message": "You are not authorized to access 'd9623294e2'." } Not sure what's the issue?

    Status: Proposed | Reported by Hidden Tue, 24 Mar 2020 00:36:38 GMT
  • No way to deploy a VideoIndexer account through az, ARM or az powershell. please enable

    It's very hard to automate deployment of the video indexer account.

    Status: Proposed | Reported by Hidden Mon, 16 Mar 2020 11:09:41 GMT
  • Video indexer stucked at 30 ~ 37%

    Hi Video Indexer team, we have been noticing a couple of videos being stucked during indexing over the past few days. Most of them are being stucked around the range of 30 ~ 37%. As of the time of writing, we have videos still being indexed although the upload time was 5 hours ago. Wondering if there was any issue on Video Indexer side or workaround that we can use for this particular issue?

    Status: Proposed | Reported by Hidden Sun, 15 Mar 2020 15:06:38 GMT
  • Unable to get faces thumbnails

    Hello, I'm getting this error when trying to get any faces thumbnails for the scanned video: { "ErrorType": "USER_NOT_ALLOWED", "Message": "Token is not authorized to access the playlist '7f693311-1483-41cc-97ff-05ea6f4fe126' in account '0920d7b2-0c2d-489a-8a77-6c1770ea179f'." } Example of the request: GET https://api.videoindexer.ai/trial/Accounts/0920d7b2-0c2d-489a-8a77-6c1770ea179f/Videos/7f693311-1483-41cc-97ff-05ea6f4fe126/Thumbnails/c4de9a67-5bf2-4e52-8ac8-f96a5f926ccc?accessToken=eyJhbGciOiJodHRwOi8vd3d3LnczLm9yZy8yMDAxLzA0L3htbGRzaWctbW9yZSNobWFjLXNoYTI1NiIsInR5cCI6IkpXVCJ9.eyJBY2NvdW50SWQiOiIwOTIwZDdiMi0wYzJkLTQ4OWEtOGE3Ny02YzE3NzBlYTE3OWYiLCJWaWRlb0lkIjoiYzk5ZTI0YWQ3MSIsIkFsbG93RWRpdCI6IkZhbHNlIiwiRXh0ZXJuYWxVc2VySWQiOiIxMDA5Nzg0NzA3MTkwMjI0NzE5OTMiLCJVc2VyVHlwZSI6Ikdvb2dsZSIsIm5iZiI6MTU4NDEwNTg5OCwiZXhwIjoxNTg0MTA5Nzk4LCJpc3MiOiJodHRwczovL3d3dy52aWRlb2luZGV4ZXIuYWkvIiwiYXVkIjoiaHR0cHM6Ly93d3cudmlkZW9pbmRleGVyLmFpLyJ9.mowQjt6PrSXFjF2iI7eyF325o_TxyV2efgiwIh60H_I Headers: Ocp-Apim-Subscription-Key: 004cb8ea8e694b90bc2e3d2a37eca845 Could you please help me to understand what's is the problem? Thanks, Sergey.

    Status: Proposed | Reported by Hidden Fri, 13 Mar 2020 13:39:18 GMT
  • Is there a way to detect individual voices via the Video Indexer ?

    I would like to identify who is speaking and at what timestamp, given an video/audio file that has multiple speakers(seven speakers)

    Status: Proposed | Reported by Hidden Thu, 12 Mar 2020 06:23:04 GMT
  • How to play video using JWPLAY

    Hi, when i use "GET STREAMING URL" API, i got manifest and jwt so please show me the way to play it with token i try play with url like https://rodmandev.streaming.mediaservices.windows.net/4bd9a8ea-3fc9-4710-b03f-21365355c0a6/8c46edb3-5ca1-472b-bc04-bdf466cb.ism/manifest(encryption=cbc,format=mpd-time-csf)?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1cm46bWljcm9zb2Z0OmF6dXJlOm1lZGlhc2VydmljZXM6Y29udGVudGtleWlkZW50aWZpZXIiOiIwNmU2M2M3MC1kNjYzLTRjNWYtYWU1OC03ODA3ZTI1NWIwOWEiLCJuYmYiOjE1ODMyOTQyNjQsImV4cCI6MTU4MzMzNzUyNCwiaXNzIjoiaHR0cHM6Ly9icmVha2Rvd24ubWUiLCJhdWQiOiJCcmVha2Rvd25Vc2VyIn0.3Jf1C9juFMVycT2cgVm_9eWGdbiE8bdOcVjQM0qFE6U But i didn't work. Does we can use Azure player to play this video.

    Status: Proposed | Reported by Hidden Wed, 04 Mar 2020 04:00:33 GMT
  • People Pathing using Video Indexer

    Hi, I was wondering if movements of people can be extracted from a video file using the video indexer? Is there an example code to demonstrate how this can be done? Thanks!

    Status: Proposed | Reported by Hidden Wed, 26 Feb 2020 19:09:47 GMT
  • We keep getting 500 Internal Server Error without description

    500 Internal Server Error` response: {"ErrorType":"GENERAL","Message":"Trace id: 'a168205c-18f4-4efc-8dee-ce2af4abf0b4'."}

    Status: Proposed | Reported by Hidden Wed, 26 Feb 2020 14:06:35 GMT
  • User not allowed to modify account

    While executing an Upload Video Post, I got the following error: {"ErrorType":"USER_NOT_ALLOWED","Message":"User not allowed to modify account \'{accountId}\'."}' No documentation regarding this error message.

    Status: Proposed | Reported by Hidden Mon, 24 Feb 2020 20:05:54 GMT
  • Widget customisation issues

    I am trying to embed video insights widget from videoindexer for a video, this is working ok. However, customizing the widget (the default language and what is displayed) does not work at all. I am following the documentation here. https://docs.microsoft.com/en-gb/azure/media-services/video-indexer/video-indexer-embed-widgets#cognitive-insights-widget And I have added the following querystrings to the iframe url &widgets=keywords,sentiments,transcript&locale=en It has no effect whatsover. As I am not able to override these settings, it is not usuable in it's current form. Help!

    Status: Proposed | Reported by Hidden Mon, 17 Feb 2020 09:15:42 GMT
  • ACCOUNT ISSUE

    was trying to create personal model on the api, but the error was 401 un authorized, sayin the user cannot modify the accout, please i dont understand

    Status: Proposed | Reported by Hidden Wed, 12 Feb 2020 16:04:53 GMT
  • How do I integrate Video Indexer?

    Hi there, my company is thinking of using Video Indexer for transcription of the narration and VTT production. We have lots of videos in a library. Is there a way to integrate the VI transcription and VTT service to my production system? What kind of questions should I ask our Engineering team? Thanks

    Status: Proposed | Reported by Hidden Thu, 06 Feb 2020 13:32:44 GMT
  • Use VI language model in custom speech service

    Hi, on https://docs.microsoft.com/en-us/azure/media-services/video-indexer/customize-language-model-overview it is described that the training of language models is based on the custom speech services https://azure.microsoft.com/de-de/services/cognitive-services/ Can I use the language models created with the VideoIndexer directly in the custom speech service e.g. for speech to text? thx

    Status: Proposed | Reported by Hidden Wed, 05 Feb 2020 13:09:20 GMT
  • How to upload video as multipart/form

    I am sending video data (where the data is in binary) and sending it as var body = Buffer.from(data, 'binary') to the Upload Video endpoint. This is returning: { "statusCode": 500, "message": "Internal server error", "activityId": "aeeff5e5-96fb-411d-8c43-4b749b692b64" } If I send with "content-type: multipart/form-data; boundary: 123" then the video is sent to the video indexer but on the web portal it displays: There was a problem indexing this video Please delete or re-index this media How can I stop this happening and send data in the multipart/form-data body content as recommended?

    Status: Proposed | Reported by Hidden Tue, 04 Feb 2020 23:43:00 GMT
  • Wrongfully registered as 'trial' user

    How can I 'upgrade' my account to link it with my organization's MS Azure subscription ?

    Status: Proposed | Reported by Hidden Tue, 04 Feb 2020 16:56:08 GMT
  • https://vi.microsoft.com/en-gb/ Server 500 Error

    Reported here:https://beta.yammer.com/threads/eyJfdHlwZSI6IlRocmVhZCIsImlkIjoiNTI3NjM1MTAxOTY2MzM2In0

    Status: Proposed | Reported by Hidden Thu, 30 Jan 2020 23:32:21 GMT
  • SameSite cookie - videoindexer cookies blocked

    Hi, Chrome will limit cross-site cookie sharing. The change will take place to coincide with Google’s release of Chrome 80 on February 4th. Chrome will stop sending third-party cookies in cross-site requests. We have tested our Application with the chrome 80 Beta and got following info that the videoIndexer cookie will be blocked: "A cookie associated with a cross-site resource at https://ne.videoindexer.ai/ was set without the `SameSite` attribute. It has been blocked, as Chrome now only delivers cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032." We have embed the widget as Iframe and use it together with the AzureMedia player. Is there something we can change, or can you solve this on your site? thx

    Status: Proposed | Reported by Hidden Thu, 30 Jan 2020 15:57:45 GMT
  • User is not registered to APIM

    After including all details on API to get token, i get the following - User is not registered to APIM with HTTP Error Code 401 What am I doing wrong?

    Status: Proposed | Reported by Hidden Mon, 27 Jan 2020 20:06:21 GMT
  • Increase throttle limits for upload

    Hi Video Indexer team, is there any way for us to increase the throttle limits for uploading videos? Due to the nature of our service, we will have a sudden burst on the amount of videos needed to be processed.

    Status: Proposed | Reported by Hidden Mon, 20 Jan 2020 10:28:34 GMT

You're not signed in. Please sign-in to report an issue or post a comment.