Issues

Please note this page is the community support for the free trial and does not guarantee timely response
Support requests for paid accounts should be reported through Azure support

  • Remove text 'Powered by Video Indexer'

    Video indexer widgets are embeded in my application. I can see a text 'Powered by Video Indexer' in the bottom of the Cognitive Insights widget, which I don't want to see. How can I do that? Is it related with my account? Currently I am using a Trial account.

    Status: Proposed | Reported by Hidden Fri, 21 Aug 2020 12:46:28 GMT
  • video not indexed

    Hi team, I have tried to upload some videos of about 6-8 minutes and received an error message in the end that there had been a problem and the indexing was not succesful. the weird thing, I tried uploading shorter ones and it was no problem. can you please help?

    Status: Proposed | Reported by Hidden Mon, 10 Aug 2020 14:40:52 GMT
  • Upload videos from Web

    Is there any way to upload Vimeo / Youtube videos? If there is not, is it possible to use API to do it?

    Status: Proposed | Reported by Hidden Thu, 06 Aug 2020 17:50:19 GMT
  • Embedded video on trial account showing error next day - Sorry, you aren't authorized to access this video

    Getting error on embed player iframe: Sorry, you aren't authorized to access this video Originally it works but after about 1 day it shows that error. If i embed again it will work again for 1 day then the same error again. Please fix or tell me what to do. Its trial account if that matters?

    Status: Proposed | Reported by Hidden Wed, 29 Jul 2020 23:43:51 GMT
  • Larger 100+ MB .mp4s fail to index

    I'm using a trial ccount and it looks like the max file size is over 1G. I'm uploaded recordings from Teams meeting for transcription. These meetings can be as large as 700MB but anything over 100MB fails to index. Any ideas? All smaller sized videos index correctly.

    Status: Proposed | Reported by Hidden Tue, 21 Jul 2020 14:03:45 GMT
  • Search operators?

    Are there any search operators available? I couldn't found documentation about this - from trying out I didn't had the impresseion there are ones. I'm thinking about usual query search operators AND/OR/NOT or might be NEARBY etc. Additinal type tags for searches like (NamedPerson:"John Lee Hooker" AND Transcript:"Sars-Cov-9") after:2022-03-10 would be great as well.

    Status: Proposed | Reported by Hidden Fri, 03 Jul 2020 14:57:34 GMT
  • Video Indexer detects less people than Face API, why

    Hi Video Indexer team, I have been playing with Video Indexer and Face API. It looks like Video Indexer is detecting “less” people than Face API. For example I indexed a small video using Video Indexer and no people were detected. Then I processed some frames, of the same video, using the Face API and people were detected. What’s the reason behind this? I guess it could be something like: - Video Indexer is not processing each individual frame? - Video Indexer is using a different AI model to detect faces/people? - Or ? Is there more technical details about the way Video Indexer is analyzing the video’s? (more information than https://docs.microsoft.com/en-us/azure/media-services/video-indexer/video-indexer-overview)? Ps. I am talking about detecting, so not even about identification. Regards, Johan.

    Status: Proposed | Reported by Hidden Thu, 25 Jun 2020 07:55:37 GMT
  • VideoIndexer no player insights - never ending spinner

    Trying out video indexer. Uploaded 10 minute video, completed and indexed last night. Still even 24 hours later, when view the video, player shows on the left, works fine. Insights are supposed to show on the right - only see a blank area with an infinite spinner. see a bunch of errors in dev console log Unknown Error", url: "https://endpoint-vi-fe-svc-storage-glb-prod-cdn.az…ge.net/spa/5.8.29.060920.0001/assets/i18n/en.json Have tried in both Chrome and Chromium Edge

    Status: Proposed | Reported by Hidden Fri, 19 Jun 2020 05:49:17 GMT
  • VideoIndexer.ai is behaving inconsistently.

    Two things: #1 the videoindexer.ai webpage page is broken. Last week it was showing my results just fine, but this week I can't see the results of any of my videoes. I see this CORS error in Chrome developer tools: /embed/insights/f45dc546-6439-43e2-a761-2c0d0ea8d928/52b038c026?locale=en&accessToken=eyJhbGciOiJodHRwOi8vd3d3LnczLm9yZy8yMDAxLzA0L3htbGRzaWctbW9yZSNobWFjLXNoYTI1NiIsInR5cCI6IkpXVCJ9.eyJBY2NvdW50SWQiOiJmNDVkYzU0Ni02NDM5LTQzZTItYTc2MS0yYzBkMGVhOGQ5MjgiLCJBbGxvd0VkaXQiOiJUcnVlIiwiRXh0ZXJuYWxVc2VySWQiOiIxMDM2Mjg1NTY5NjA1MDY1NzUxOTQiLCJVc2VyVHlwZSI6Ikdvb2dsZSIsIklzc3VlckxvY2F0aW9uIjoiVHJpYWwiLCJuYmYiOjE1OTIwNjQ4MjcsImV4cCI6MTU5MjA2ODcyNywiaXNzIjoiaHR0cHM6Ly9hcGkudmlkZW9pbmRleGVyLmFpLyIsImF1ZCI6Imh0dHBzOi8vYXBpLnZpZGVvaW5kZXhlci5haS8ifQ.1ysvhf9Z2XTRZEphld9eeMRTwVn6TbAlHX5TNjORLic:1 Access to XMLHttpRequest at 'https://endpoint-vi-fe-svc-storage-glb-prod-cdn.azureedge.net/spa/5.8.29.060920.0001/assets/i18n/en.json' from origin 'https://www.videoindexer.ai' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. #2, the VideoIndexer api ArtifactUrl endpoint behaves inconsistently. Last week, it was giving me the emotion.json files just fine. But this week, nada. I'm currently evaluating this service for my company, and we want to deploy this on a large scale, and share insights via the videoindexer.ai page with multiple clients, but these lapses in service are troubling. Is this related to my trial account? Do I need a full paid account? Please advise.

    Status: Proposed | Reported by Hidden Sat, 13 Jun 2020 16:48:59 GMT
  • Video thumbnail dimension issue

    Hey, due to my bussiness model I have to upload cropped videos to Video Indexer with aspect ration of 1:1 square, the problem is when I download the thumbnail for a video its returning an image with 16:9 aspect ration having extra black sides. Is there any option in Video Indexer to get the thumbnail having the same dimensions as the uploaded video? The thumbnail i downloaded is attached below.

    Status: Proposed | Reported by Hidden Wed, 10 Jun 2020 12:04:30 GMT

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