Issues

  • Uploading video using assetID

    Hi Team, I am uploading video using asset id wherein its being failed if asset containing multiple video/other file whereas its being succesfull if using asset containing single video file. So is it possible to upload/index the video with asset containing multiple files or is there any way to do the same ? Best regards,

    Status: Proposed | Reported by Hidden Tue, 11 Dec 2018 13:13:18 GMT
  • 500 on Access Token

    Hello. I am having similar issues as others with the servers. Tested in JavaScript with Node.js and Curl. Both endpoints: Account token and User token give me Internal Server Error. Attached Curl: curl -v -X GET "https://api.videoindexer.ai/auth/northeurope/Users/Me/AccessToken?allowEdit=true" -H "Ocp-Apim-Subscription-Key:XXXXXXXXXXXXXXXXXXX" Thanks! Best regards!

    Status: Proposed | Reported by Hidden Tue, 11 Dec 2018 11:32:40 GMT
  • Video not playing in Azure media player in Safari

    Hi Team, I am working in azure video indexer version 2 and using azure media player for video & iFrame for insight. Its running well in chrome, firefor, Andriod etc. but unlike insight video not playing on Safari in iPhone & iPad.

    Status: Proposed | Reported by Hidden Mon, 10 Dec 2018 10:21:17 GMT
  • Insight iFrame not supporting in Internet Explorer

    How to show video indexer insight in browser which is not supporting iFrame i.e. internet explorer etc. ? Please see in attached image.

    Status: Proposed | Reported by Hidden Wed, 05 Dec 2018 05:48:01 GMT
  • Error indexing video

    We have regularly indexing errors with our paid account. It also can't be fixed by using 10 S3 media reserved units. Can you help to fix this. See attached sreenshot.

    Status: Proposed | Reported by Hidden Tue, 04 Dec 2018 08:47:26 GMT
  • Customization not working properly

    After changing the tab (i.e. between Timeline & Insight) its showing all the widgets unlike customized widgets. I set two widget - Keywords,Search (Image 1) But after changing the tab geting all the widgets.(Image 2)

    Status: Proposed | Reported by Hidden Mon, 03 Dec 2018 05:45:42 GMT
  • Textual or Visual content moderation problem

    I been testing V.Indexer web portal for a school job and have been testing with videos with 18+ content,and after indexing the videos ..i see no recognition from the insights that the videos are 18+ content ...Is this working or not?

    Status: Proposed | Reported by Hidden Wed, 28 Nov 2018 13:55:32 GMT
  • Is there a container service for video indexer?

    The below article says we can use cognitive services in containers for on premise purpose. However would you please confirm if video indexer is available as part of container services? https://azure.microsoft.com/en-us/blog/getting-started-with-azure-cognitive-services-in-containers/

    Status: Proposed | Reported by Hidden Tue, 20 Nov 2018 09:50:25 GMT
  • Urgent - Can't view any file using the video indexer, also for old files

    We encounter a new issue today, videos that worked for us aren't working anymore. When trying to open an embeded link: https://ne.videoindexer.ai/embed/player/819905eb-fa63-41e7-872b-d4ecb62426ac/535b8e5f9e can't view the file, there is an error in your code: embed.external.lib.dep.js:1925 Error: [$injector:unpr] http://errors.angularjs.org/1.5.3/$injector/unpr?p0=MediaServiceProvider%20%3C-%20MediaService%20%3C-%20PlayerDirectiveCtrl at embed.external.lib.dep.js:1815 at embed.external.lib.dep.js:1852 at Object.d [as get] (embed.external.lib.dep.js:1849) at embed.external.lib.dep.js:1852 at d (embed.external.lib.dep.js:1849) at e (embed.external.lib.dep.js:1850) at Object.invoke (embed.external.lib.dep.js:1850) at S.instance (embed.external.lib.dep.js:1897) at n (embed.external.lib.dep.js:1873) at embed.external.lib.dep.js:1884

    Status: Proposed | Reported by Hidden Sun, 18 Nov 2018 13:13:07 GMT
  • Internal Server Error

    Getting Internal Server error when i try to obtain the access token from API. Attached the snapshot from Postman.

    Status: Proposed | Reported by Hidden Tue, 13 Nov 2018 22:13:37 GMT

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