Issues

Please note this page is the community support for the free trial and does not guarantee timely response
Support requests for paid accounts should be reported through Azure support

  • videos are not able to index after uploading successfully.

    After indexing 65%, error "There was a problem indexing this video, please delete or re-index this media" is coming. I tried with .mp4 and .mkv files. Also, I tried videos downloaded from different website. Any ideas?? ID: Trial---c2e550ceff---85b5f761-34b5-4d29-ad6d-0ff3f324d9e1---job-c2e550ceff-VIJob-b9f51-r1 Trial---70e6f9f101---364a1373-00bc-439b-a406-77a4ef5f480a---job-70e6f9f101-VIJob-235fd-r1

    Status: Proposed | Reported by Hidden Mon, 04 Jan 2021 12:19:15 GMT
  • This Support Channel will be deprecated

    Please open issus in stackoverflow and tag them as "video-indexer" Link to stackoverflow: https://stackoverflow.com/questions/tagged/video-indexer Thanks, VI Team

    Status: Proposed | Reported by Hidden Sun, 15 Nov 2020 13:32:39 GMT
  • Files larger than 100 MB uploaded as bytes through the API fail to process

    Uploading files larger than 100 MB as bytes through the API are failing to process. If we upload the same files through the web UI they process fine. We have tried multiples files and we are seeing the same results.

    Status: Open | Reported by Hidden Wed, 28 Oct 2020 19:38:34 GMT
  • Couldn't connect to Azure

    Couldn't connect to Azure There was a problem connecting to your Azure subscription. Here are a few things you can try: - Make sure you’re signed in with an Azure Active Directory user with the required permissions. - Try connecting again with your browser in private or incognito mode. - Try connecting manually If the problem continues, contact Video Indexer Support. I have logged out/in please advise

    Status: Proposed | Reported by Hidden Wed, 30 Sep 2020 12:15:18 GMT
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    Status: Proposed | Reported by Hidden Thu, 24 Sep 2020 11:42:23 GMT
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    Status: Proposed | Reported by Hidden Thu, 24 Sep 2020 11:23:49 GMT
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    Status: Proposed | Reported by Hidden Thu, 24 Sep 2020 11:20:56 GMT
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    Status: Proposed | Reported by Hidden Thu, 24 Sep 2020 11:19:58 GMT
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    Status: Proposed | Reported by Hidden Thu, 24 Sep 2020 11:16:29 GMT
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    Status: Proposed | Reported by Hidden Thu, 24 Sep 2020 11:15:31 GMT

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