Please note this page is the community support for the free trial and does not guarantee timely response
Support requests for paid accounts should be reported through Azure support

  • Video Indexer detects less people than Face API, why

    Hi Video Indexer team, I have been playing with Video Indexer and Face API. It looks like Video Indexer is detecting “less” people than Face API. For example I indexed a small video using Video Indexer and no people were detected. Then I processed some frames, of the same video, using the Face API and people were detected. What’s the reason behind this? I guess it could be something like: - Video Indexer is not processing each individual frame? - Video Indexer is using a different AI model to detect faces/people? - Or ? Is there more technical details about the way Video Indexer is analyzing the video’s? (more information than Ps. I am talking about detecting, so not even about identification. Regards, Johan.

    Status: Proposed | Reported by Hidden Thu, 25 Jun 2020 07:55:37 GMT
  • VideoIndexer no player insights - never ending spinner

    Trying out video indexer. Uploaded 10 minute video, completed and indexed last night. Still even 24 hours later, when view the video, player shows on the left, works fine. Insights are supposed to show on the right - only see a blank area with an infinite spinner. see a bunch of errors in dev console log Unknown Error", url: "… Have tried in both Chrome and Chromium Edge

    Status: Proposed | Reported by Hidden Fri, 19 Jun 2020 05:49:17 GMT
  • is behaving inconsistently.

    Two things: #1 the webpage page is broken. Last week it was showing my results just fine, but this week I can't see the results of any of my videoes. I see this CORS error in Chrome developer tools: /embed/insights/f45dc546-6439-43e2-a761-2c0d0ea8d928/52b038c026?locale=en&accessToken=eyJhbGciOiJodHRwOi8vd3d3LnczLm9yZy8yMDAxLzA0L3htbGRzaWctbW9yZSNobWFjLXNoYTI1NiIsInR5cCI6IkpXVCJ9.eyJBY2NvdW50SWQiOiJmNDVkYzU0Ni02NDM5LTQzZTItYTc2MS0yYzBkMGVhOGQ5MjgiLCJBbGxvd0VkaXQiOiJUcnVlIiwiRXh0ZXJuYWxVc2VySWQiOiIxMDM2Mjg1NTY5NjA1MDY1NzUxOTQiLCJVc2VyVHlwZSI6Ikdvb2dsZSIsIklzc3VlckxvY2F0aW9uIjoiVHJpYWwiLCJuYmYiOjE1OTIwNjQ4MjcsImV4cCI6MTU5MjA2ODcyNywiaXNzIjoiaHR0cHM6Ly9hcGkudmlkZW9pbmRleGVyLmFpLyIsImF1ZCI6Imh0dHBzOi8vYXBpLnZpZGVvaW5kZXhlci5haS8ifQ.1ysvhf9Z2XTRZEphld9eeMRTwVn6TbAlHX5TNjORLic:1 Access to XMLHttpRequest at '' from origin '' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. #2, the VideoIndexer api ArtifactUrl endpoint behaves inconsistently. Last week, it was giving me the emotion.json files just fine. But this week, nada. I'm currently evaluating this service for my company, and we want to deploy this on a large scale, and share insights via the page with multiple clients, but these lapses in service are troubling. Is this related to my trial account? Do I need a full paid account? Please advise.

    Status: Proposed | Reported by Hidden Sat, 13 Jun 2020 16:48:59 GMT
  • Video thumbnail dimension issue

    Hey, due to my bussiness model I have to upload cropped videos to Video Indexer with aspect ration of 1:1 square, the problem is when I download the thumbnail for a video its returning an image with 16:9 aspect ration having extra black sides. Is there any option in Video Indexer to get the thumbnail having the same dimensions as the uploaded video? The thumbnail i downloaded is attached below.

    Status: Proposed | Reported by Hidden Wed, 10 Jun 2020 12:04:30 GMT
  • Unable to delete person using knownpersonid and personmodelid DELETE HTTP/1.1 Host: it says below error Pragma: no-cache x-ms-request-id: 63d6ce18-5fb4-424f-8123-2e212f410092 X-Content-Type-Options: nosniff Strict-Transport-Security: max-age=31536000 Access-Control-Allow-Credentials: true Cache-Control: no-cache Date: Tue, 26 May 2020 04:34:23 GMT X-Powered-By: ASP.NET Content-Length: 161 Content-Type: application/json; charset=utf-8 Expires: -1 { "ErrorType": "NOT_FOUND", "Message": "Person with id '693cfda4-db78-47a6-abe9-9e717bfab99c' was not found in person model '00000000-0000-0000-0000-000000000000'." } but knownpersonid available in me to find the problem.

    Status: Proposed | Reported by Hidden Tue, 26 May 2020 04:41:05 GMT
  • Re-Index-Video Not triggering Callback Url

    I am able to call reindex of an existing video(via developer portal), which reindex successfully, but does not trigger callback url. Is there any way to confirm that VideoIndexer did trigger th callback Url. Url structure given below

    Status: Proposed | Reported by Hidden Thu, 21 May 2020 09:19:17 GMT
  • Internal Server Error on signing in to Video Indexer website

    We use 2 trail accounts in our team for testing. On one account that we have, after verifying credentials while using Google or private MS account on: * we have blank page with only "Internal Server Error" * we stilll the same page and with the same errors as on api-portal, but seen only in console (as on the attachment) This error pops up for both existing and newly created accounts, no matter which network, browser, system (Linux/Windows) and device (pc or mobile phone) was used. Second account is working correctly. The prtscr with error msg attached.

    Status: Proposed | Reported by Hidden Mon, 18 May 2020 20:14:16 GMT
  • Unable to embed widgets or videos due to error "X-Frame-Options set to sameorigin".

    As title reports, all Video Indexer widgets have stopped working (even in VI Codepen Examples:, in every major browser.

    Status: Proposed | Reported by Hidden Mon, 18 May 2020 07:59:07 GMT
  • Error while indexing video in Video Indexer

    Hey, I am trying to index a video but every time at 30% it failes with the error "There was a problem indexing this video.Please delete or re-index this media" It's a sample video downloaded from youtube, but when I uploaded a screen recording of the same video the indexing was a success. Could anyone please explain why is that happening?

    Status: Proposed | Reported by Hidden Wed, 13 May 2020 13:44:31 GMT
  • Change aspect ration or crop video to 1:1 square

    Hey, is their any possibility in Video Indexer to crop or change the aspect ration of a video to 1:1 square? or in azure media service v3?

    Status: Proposed | Reported by Hidden Wed, 13 May 2020 08:57:36 GMT

You're not signed in. Please sign-in to report an issue or post a comment.