Issues

Please note this page is the community support for the free trial and does not guarantee timely response
Support requests for paid accounts should be reported through Azure support

  • Unable to delete person using knownpersonid and personmodelid

    https://api.videoindexer.ai/trial/Accounts/ed5ebb3e-aefe-4c6e-97e6-171d5d346ec6/Customization/PersonModels/00000000-0000-0000-0000-000000000000/Persons/693cfda4-db78-47a6-abe9-9e717bfab99c?accessToken=eyJhbGciOiJodHRwOi8vd3d3LnczLm9yZy8yMDAxLzA0L3htbGRzaWctbW9yZSNobWFjLXNoYTI1NiIsInR5cCI6IkpXVCJ9.eyJBY2NvdW50SWQiOiJlZDVlYmIzZS1hZWZlLTRjNmUtOTdlNi0xNzFkNWQzNDZlYzYiLCJBbGxvd0VkaXQiOiJUcnVlIiwiRXh0ZXJuYWxVc2VySWQiOiJjNGMxMGMyZmViYWRjNjMxIiwiVXNlclR5cGUiOiJNaWNyb3NvZnQiLCJJc3N1ZXJMb2NhdGlvbiI6IlRyaWFsIiwibmJmIjoxNTkwNDY3MzQwLCJleHAiOjE1OTA0NzEyNDAsImlzcyI6Imh0dHBzOi8vYXBpLnZpZGVvaW5kZXhlci5haS8iLCJhdWQiOiJodHRwczovL2FwaS52aWRlb2luZGV4ZXIuYWkvIn0.MOQ1RxWwWf7eGSLW0tXF27Xc41T5-iXmZC9LeHdUhaM DELETE https://api.videoindexer.ai/trial/Accounts/ed5ebb3e-aefe-4c6e-97e6-171d5d346ec6/Customization/PersonModels/00000000-0000-0000-0000-000000000000/Persons/693cfda4-db78-47a6-abe9-9e717bfab99c?accessToken=eyJhbGciOiJodHRwOi8vd3d3LnczLm9yZy8yMDAxLzA0L3htbGRzaWctbW9yZSNobWFjLXNoYTI1NiIsInR5cCI6IkpXVCJ9.eyJBY2NvdW50SWQiOiJlZDVlYmIzZS1hZWZlLTRjNmUtOTdlNi0xNzFkNWQzNDZlYzYiLCJBbGxvd0VkaXQiOiJUcnVlIiwiRXh0ZXJuYWxVc2VySWQiOiJjNGMxMGMyZmViYWRjNjMxIiwiVXNlclR5cGUiOiJNaWNyb3NvZnQiLCJJc3N1ZXJMb2NhdGlvbiI6IlRyaWFsIiwibmJmIjoxNTkwNDY3MzQwLCJleHAiOjE1OTA0NzEyNDAsImlzcyI6Imh0dHBzOi8vYXBpLnZpZGVvaW5kZXhlci5haS8iLCJhdWQiOiJodHRwczovL2FwaS52aWRlb2luZGV4ZXIuYWkvIn0.MOQ1RxWwWf7eGSLW0tXF27Xc41T5-iXmZC9LeHdUhaM HTTP/1.1 Host: api.videoindexer.ai it says below error Pragma: no-cache x-ms-request-id: 63d6ce18-5fb4-424f-8123-2e212f410092 X-Content-Type-Options: nosniff Strict-Transport-Security: max-age=31536000 Access-Control-Allow-Credentials: true Cache-Control: no-cache Date: Tue, 26 May 2020 04:34:23 GMT X-Powered-By: ASP.NET Content-Length: 161 Content-Type: application/json; charset=utf-8 Expires: -1 { "ErrorType": "NOT_FOUND", "Message": "Person with id '693cfda4-db78-47a6-abe9-9e717bfab99c' was not found in person model '00000000-0000-0000-0000-000000000000'." } but knownpersonid available in personmodelid..help me to find the problem.

    Status: Proposed | Reported by Hidden Tue, 26 May 2020 04:41:05 GMT
  • Re-Index-Video Not triggering Callback Url

    I am able to call reindex of an existing video(via developer portal), which reindex successfully, but does not trigger callback url. Is there any way to confirm that VideoIndexer did trigger th callback Url. Url structure given below https://api.videoindexer.ai/trial/Accounts/7456a367-31e4-49c4-87df-072ed6e60f70/Videos/5bae2c1553/ReIndex?callbackUrl=http://30754082.ngrok.io/api/VideoIndexed&sendSuccessEmail=False&accessToken=eyJhbGciOiJodHRwOi8vd3d3LnczLm9yZy8yMDAxLzA0L3htbGRzaWctbW9yZSNobWFjLXNoYTI1NiIsInR5cCI6IkpXVCJ9.eyJBY2NvdW50SWQiOiI3NDU2YTM2Ny0zMWU0LTQ5YzQtODdkZi0wNzJlZDZlNjBmNzAiLCJBbGxvd0VkaXQiOiJUcnVlIiwiRXh0ZXJuYWxVc2VySWQiOiJhMzI4NDk3MTU5NjhiM2QwIiwiVXNlclR5cGUiOiJNaWNyb3NvZnQiLCJJc3N1ZXJMb2NhdGlvbiI6IlRyaWFsIiwibmJmIjoxNTkwMDUyMzQwLCJleHAiOjE1OTAwNTYyNDAsImlzcyI6Imh0dHBzOi8vYXBpLnZpZGVvaW5kZXhlci5haS8iLCJhdWQiOiJodHRwczovL2FwaS52aWRlb2luZGV4ZXIuYWkvIn0.-9r07UHYnCaeydViCWX36gm-rV154eAdqDPeEQUolfo

    Status: Proposed | Reported by Hidden Thu, 21 May 2020 09:19:17 GMT
  • Internal Server Error on signing in to Video Indexer website

    We use 2 trail accounts in our team for testing. On one account that we have, after verifying credentials while using Google or private MS account on: * https://api-portal.videoindexer.ai we have blank page with only "Internal Server Error" * https://videoindexer.ai/account/login we stilll the same page and with the same errors as on api-portal, but seen only in console (as on the attachment) This error pops up for both existing and newly created accounts, no matter which network, browser, system (Linux/Windows) and device (pc or mobile phone) was used. Second account is working correctly. The prtscr with error msg attached.

    Status: Proposed | Reported by Hidden Mon, 18 May 2020 20:14:16 GMT
  • Unable to embed widgets or videos due to error "X-Frame-Options set to sameorigin".

    As title reports, all Video Indexer widgets have stopped working (even in VI Codepen Examples: https://codepen.io/videoindexer), in every major browser.

    Status: Proposed | Reported by Hidden Mon, 18 May 2020 07:59:07 GMT
  • Error while indexing video in Video Indexer

    Hey, I am trying to index a video but every time at 30% it failes with the error "There was a problem indexing this video.Please delete or re-index this media" It's a sample video downloaded from youtube, but when I uploaded a screen recording of the same video the indexing was a success. Could anyone please explain why is that happening?

    Status: Proposed | Reported by Hidden Wed, 13 May 2020 13:44:31 GMT
  • Change aspect ration or crop video to 1:1 square

    Hey, is their any possibility in Video Indexer to crop or change the aspect ration of a video to 1:1 square? or in azure media service v3?

    Status: Proposed | Reported by Hidden Wed, 13 May 2020 08:57:36 GMT
  • Unable to upload a video from URL in VI UI

    I'm trying to upload a video (a video I own) from a URL and it fails to upload. The video is located in my personal OneDrive and I am pasting a URL that has read access to the video. Note: I also tried to paste a URL of video I own on Youtube, and it also fails to upload to VI.

    Status: Proposed | Reported by Hidden Wed, 06 May 2020 21:47:13 GMT
  • Authorization API defnition

    I need a link to Authorization API definition in JSON. I know it used to be as it is shown in the attached picture. Where can I find it now?

    Status: Proposed | Reported by Hidden Tue, 28 Apr 2020 10:49:32 GMT
  • apiKey

    Hello, How can I get an apiKey? It's definitely not clear from your web site. Can I do it with a trial license? BR, Ofer

    Status: Proposed | Reported by Hidden Thu, 16 Apr 2020 08:55:58 GMT
  • How can I download a VTT Transcript file of a video through an API?

    I would like to be able to download VTT transcript when a video in indexer. I thought I could have done this using a Logic App but there is no VTT download connetor. So I am wondering if there is an API for this, I could put it inside an Azure function. Any ideas/suggestion on how I can achieve this?

    Status: Proposed | Reported by Hidden Tue, 24 Mar 2020 04:32:34 GMT

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