Issues

Please note this page is the community support for the free trial and does not guarantee timely response
Support requests for paid accounts should be reported through Azure support

  • How can I download a VTT Transcript file of a video through an API?

    I would like to be able to download VTT transcript when a video in indexer. I thought I could have done this using a Logic App but there is no VTT download connetor. So I am wondering if there is an API for this, I could put it inside an Azure function. Any ideas/suggestion on how I can achieve this?

    Status: Proposed | Reported by Hidden Tue, 24 Mar 2020 04:32:34 GMT
  • Keep getting blocked by: Message": "You are not authorized to access 'VideoID#'."

    I am trying to use the Get Video Captions Operations, and it keeps saying that I am not authoized to access a VideoID#. I am just trying this within the portal parameters. Here is my request: https://api.videoindexer.ai/trial/Accounts/b5f940cd-9fd4-4a88-80ba-df5863bc736a/Videos/d9623294e2/Captions?format=Vtt Here is the repsonse: Pragma: no-cache x-ms-request-id: 55422ce2-ac67-47cc-afd6-b3999c48a847 X-Content-Type-Options: nosniff Strict-Transport-Security: max-age=31536000 Access-Control-Allow-Credentials: true Cache-Control: no-cache Date: Tue, 24 Mar 2020 00:28:12 GMT X-Powered-By: ASP.NET Content-Length: 93 Content-Type: application/json; charset=utf-8 Expires: -1 { "ErrorType": "USER_NOT_SIGNED_IN", "Message": "You are not authorized to access 'd9623294e2'." } Not sure what's the issue?

    Status: Proposed | Reported by Hidden Tue, 24 Mar 2020 00:36:38 GMT
  • No way to deploy a VideoIndexer account through az, ARM or az powershell. please enable

    It's very hard to automate deployment of the video indexer account.

    Status: Proposed | Reported by Hidden Mon, 16 Mar 2020 11:09:41 GMT
  • Video indexer stucked at 30 ~ 37%

    Hi Video Indexer team, we have been noticing a couple of videos being stucked during indexing over the past few days. Most of them are being stucked around the range of 30 ~ 37%. As of the time of writing, we have videos still being indexed although the upload time was 5 hours ago. Wondering if there was any issue on Video Indexer side or workaround that we can use for this particular issue?

    Status: Proposed | Reported by Hidden Sun, 15 Mar 2020 15:06:38 GMT
  • Unable to get faces thumbnails

    Hello, I'm getting this error when trying to get any faces thumbnails for the scanned video: { "ErrorType": "USER_NOT_ALLOWED", "Message": "Token is not authorized to access the playlist '7f693311-1483-41cc-97ff-05ea6f4fe126' in account '0920d7b2-0c2d-489a-8a77-6c1770ea179f'." } Example of the request: GET https://api.videoindexer.ai/trial/Accounts/0920d7b2-0c2d-489a-8a77-6c1770ea179f/Videos/7f693311-1483-41cc-97ff-05ea6f4fe126/Thumbnails/c4de9a67-5bf2-4e52-8ac8-f96a5f926ccc?accessToken=eyJhbGciOiJodHRwOi8vd3d3LnczLm9yZy8yMDAxLzA0L3htbGRzaWctbW9yZSNobWFjLXNoYTI1NiIsInR5cCI6IkpXVCJ9.eyJBY2NvdW50SWQiOiIwOTIwZDdiMi0wYzJkLTQ4OWEtOGE3Ny02YzE3NzBlYTE3OWYiLCJWaWRlb0lkIjoiYzk5ZTI0YWQ3MSIsIkFsbG93RWRpdCI6IkZhbHNlIiwiRXh0ZXJuYWxVc2VySWQiOiIxMDA5Nzg0NzA3MTkwMjI0NzE5OTMiLCJVc2VyVHlwZSI6Ikdvb2dsZSIsIm5iZiI6MTU4NDEwNTg5OCwiZXhwIjoxNTg0MTA5Nzk4LCJpc3MiOiJodHRwczovL3d3dy52aWRlb2luZGV4ZXIuYWkvIiwiYXVkIjoiaHR0cHM6Ly93d3cudmlkZW9pbmRleGVyLmFpLyJ9.mowQjt6PrSXFjF2iI7eyF325o_TxyV2efgiwIh60H_I Headers: Ocp-Apim-Subscription-Key: 004cb8ea8e694b90bc2e3d2a37eca845 Could you please help me to understand what's is the problem? Thanks, Sergey.

    Status: Proposed | Reported by Hidden Fri, 13 Mar 2020 13:39:18 GMT
  • Is there a way to detect individual voices via the Video Indexer ?

    I would like to identify who is speaking and at what timestamp, given an video/audio file that has multiple speakers(seven speakers)

    Status: Proposed | Reported by Hidden Thu, 12 Mar 2020 06:23:04 GMT
  • How to play video using JWPLAY

    Hi, when i use "GET STREAMING URL" API, i got manifest and jwt so please show me the way to play it with token i try play with url like https://rodmandev.streaming.mediaservices.windows.net/4bd9a8ea-3fc9-4710-b03f-21365355c0a6/8c46edb3-5ca1-472b-bc04-bdf466cb.ism/manifest(encryption=cbc,format=mpd-time-csf)?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ1cm46bWljcm9zb2Z0OmF6dXJlOm1lZGlhc2VydmljZXM6Y29udGVudGtleWlkZW50aWZpZXIiOiIwNmU2M2M3MC1kNjYzLTRjNWYtYWU1OC03ODA3ZTI1NWIwOWEiLCJuYmYiOjE1ODMyOTQyNjQsImV4cCI6MTU4MzMzNzUyNCwiaXNzIjoiaHR0cHM6Ly9icmVha2Rvd24ubWUiLCJhdWQiOiJCcmVha2Rvd25Vc2VyIn0.3Jf1C9juFMVycT2cgVm_9eWGdbiE8bdOcVjQM0qFE6U But i didn't work. Does we can use Azure player to play this video.

    Status: Proposed | Reported by Hidden Wed, 04 Mar 2020 04:00:33 GMT
  • People Pathing using Video Indexer

    Hi, I was wondering if movements of people can be extracted from a video file using the video indexer? Is there an example code to demonstrate how this can be done? Thanks!

    Status: Proposed | Reported by Hidden Wed, 26 Feb 2020 19:09:47 GMT
  • We keep getting 500 Internal Server Error without description

    500 Internal Server Error` response: {"ErrorType":"GENERAL","Message":"Trace id: 'a168205c-18f4-4efc-8dee-ce2af4abf0b4'."}

    Status: Proposed | Reported by Hidden Wed, 26 Feb 2020 14:06:35 GMT
  • User not allowed to modify account

    While executing an Upload Video Post, I got the following error: {"ErrorType":"USER_NOT_ALLOWED","Message":"User not allowed to modify account \'{accountId}\'."}' No documentation regarding this error message.

    Status: Proposed | Reported by Hidden Mon, 24 Feb 2020 20:05:54 GMT

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