Issues

Please note this page is the community support for the free trial and does not guarantee timely response
Support requests for paid accounts should be reported through Azure support

  • Interaction between a Cognitive Insights widget and an Azure Media Player instance using the AMP plugin not working any more now

    interaction between a Cognitive Insights widget and an Azure Media Player instance using the AMP plugin is not working since last week where as it was working fine earliar. Please do the needful.Its urgent.

    Status: Proposed | Reported by Hidden Thu, 17 Jan 2019 09:10:20 GMT
  • Caption not showing now in azure media player

    Hi Team, I am using video indexer with azure media player which was working fine and was showing captions in player along with multiple language support till last week but now it has stopped working whereas I did not make any change in code. Please do the needful ASAP.

    Status: Proposed | Reported by Hidden Thu, 17 Jan 2019 05:15:41 GMT
  • Urgent- Can you please help us to sort out the attached image error.

    We are getting this error while clicking on Insight widget. We have integrated the Insight widget with custome azure player. But insight property is not applying to our Video.

    Status: Proposed | Reported by Hidden Wed, 16 Jan 2019 12:59:02 GMT
  • Can you please confirm that Do you have uploaded any new build of video indexer or made some changes on video indexer API?

    Hi, Since from yesteday, Video indexer is not wokring as expected, Things are behaving distractically. Can you please solve the issues ASAP.

    Status: Proposed | Reported by Hidden Wed, 16 Jan 2019 10:33:42 GMT
  • allowEdit parameter is not working now for show/hide Edit Button on Insight Widget Iframe . Earlier it was working.

    Hi, Can you please confirm one thing is that Did you have uploaded some changes or new build for video indexer. Since from yesterday video indexer is not working as expected. Can you please look into this and response to me ASAP

    Status: Proposed | Reported by Hidden Wed, 16 Jan 2019 10:23:41 GMT
  • Insight Widget is not working with Custom Azure Player- Since last week it was working fine

    Hi, Can you have any idea why insight widhet is now not working with version 2. During our development its was working fine and we havea alos deployed it to our dev server.But today when we are doing final testing then nothing is wokring. Plese update me ASAP.

    Status: Proposed | Reported by Hidden Wed, 16 Jan 2019 10:20:04 GMT
  • How to generate the VTT file using the Video Indexer API

    Can we generate the VTT file using the Video Indexer API?

    Status: Proposed | Reported by Hidden Tue, 15 Jan 2019 21:19:33 GMT
  • Urgent- How we can hide edit button of Video indexer from Insight

    Hi, Can you please check, How we can hide the edit button from Indexer Insight . We are using allowEdit property to false but it was not working. Plese take a loot its very urgent, we have production deploymentand this feature showuld be working. Last weeek it was working fine. See attached image.

    Status: Proposed | Reported by Hidden Tue, 15 Jan 2019 13:22:15 GMT
  • How to hide edit button from video indexer insight (version 2)

    Hello Team, I am setting allowEdit=true/false to show/hide the edit button from video indexer insight but its always showing edit button irrespective of value of allowEdit. However it was working fine earliar. Please do the needful and respond me the solution to hide the edit button. Regards, Rohit N Arya 9650206034

    Status: Proposed | Reported by Hidden Tue, 15 Jan 2019 10:05:33 GMT
  • Azure Video Indexer Quota Limit Issue -- 600 minutes vs 2400 minutes

    Hi, Azure Video indexer (https://www.videoindexer.ai) documentation says : "When creating a Video Indexer account, you can choose a free trial account (where you get a certain number of free indexing minutes) or a paid option (where you are not limited by the quota). With free trial, Video Indexer provides up to 600 minutes of free indexing to website users and up to 2400 minutes of free indexing to API users." I have trial account and am using API to upload and index my video. But after completion of 600 minutes of indexing I get message that my quota is exhausted. I believe I should be allowed to use up to 2400 minutes as I am using only API to upload and index. Please help.

    Status: Proposed | Reported by Hidden Mon, 14 Jan 2019 12:03:09 GMT

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