Issues

Please note this page is the community support for the free trial and does not guarantee timely response
Support requests for paid accounts should be reported through Azure support

  • Topics available only in english language

    I uploaded a video and configured the source language as pt-BR and noticed that the topics is coming only in english and it would be really wonderfull if it's coming in the same language that i have specified in the configuration.

    Status: Proposed | Reported by Hidden Thu, 23 May 2019 13:23:22 GMT
  • insight widget with “Timeline” (transcript) as default view

    Is it technically possible to change the insight widget default view so it opens with the “Timeline” (transcript) shown rather than “Insights” ?

    Status: Proposed | Reported by Hidden Fri, 17 May 2019 15:42:42 GMT
  • Timeline changes are not saved

    Hi, in AMS VideoIndexer in the timeline the text is edited and loading info is no longer displayed so it should be saved, when I then close the EditMode the edited text is gone and the original text is there again. If I don't end the EditMOde directly but first switch to the tab Insights and then back to TimeLine and then end the EditMode the text will be saved. Also when editing many rows and there is an issue that when one row save is finish it reset the editing from my current row that is not yet saved. location is northeurope, account id is d94adfac-1845-4c5d-88ed-44c8b3154c3e thx

    Status: Proposed | Reported by Hidden Wed, 15 May 2019 13:44:23 GMT
  • Upload video API

    I have been using the VI API using a C# console application. In the past I have been able to upload 5-10 videos each night by looping through a list that was created by our users. Starting last night, I appears that I am only able to upload one video at a time. That video needs to be fully indexed before I am able to upload the second video. Otherwise I am getting this error: Error: 429 Rate limit is exceeded. Try again in 2 seconds.

    Status: Proposed | Reported by Hidden Tue, 14 May 2019 22:36:21 GMT
  • Unable to generate Access Token

    I Have create the authorization, but when trying to execute the API it gives error. Tried with both PRimary and Secondary Key Pragma: no-cache Strict-Transport-Security: max-age=31536000 X-Content-Type-Options: nosniff x-ms-request-id: 45ea3046-5d86-4d65-bf34-bed195e3a9ac Request-Context: appId=cid-v1:c13c4029-b9c4-48d1-a23a-86b440ab35d4 Cache-Control: no-cache Date: Wed, 08 May 2019 12:04:35 GMT WWW-Authenticate: Bearer X-Powered-By: ASP.NET Content-Length: 78 Content-Type: application/json; charset=utf-8 Expires: -1 { "ErrorType": "USER_NOT_REGISTERED", "Message": "User is not registered to APIM" }

    Status: Proposed | Reported by Hidden Wed, 08 May 2019 12:07:54 GMT
  • Hebrew support

    do you have plan to add Hebrew support in the near future?

    Status: Proposed | Reported by Hidden Tue, 07 May 2019 08:26:47 GMT
  • Azure China Support

    Can I create an account using my Azure China subscription?

    Status: Proposed | Reported by Hidden Tue, 07 May 2019 08:25:43 GMT
  • Unauthorized for requesting keydelivery(Failed to download AES key url)

    Hi , in https://www.videoindexer.ai/settings/account I get the Error: "Video Indexer can't connect to your Azure Media Services account." We have moved to another subscription and facing this issue but than moved back but still got the issue. When I want to watch a video it shows the error in the screenshot. Console log says 401 Unauthorized for requesting keydelivery(Failed to download AES key url). But the Parameter kid is not equal to my accountId. Is that the problem. What can I do? location is northeurope, account id is d94adfac-1845-4c5d-88ed-44c8b3154c3e

    Status: Proposed | Reported by Hidden Thu, 25 Apr 2019 14:22:50 GMT
  • After uploading video locally using Python and Requests, video fails indexing after 5 seconds

    After using a post request with the video saved locally to upload to the API, the request gets a valid response indicating it is being uploaded. But seeing it being uploaded on the site(https://www.videoindexer.ai/) after refreshing after about 5 seconds, the video fails at indexing. But using Postman to upload the video has no problems. The video is able to be indexed. It only fails when running the same code in python. ScreenShot: http://prntscr.com/ncz46q

    Status: Proposed | Reported by Hidden Wed, 17 Apr 2019 01:45:48 GMT
  • Problem in Video Face deletion

    I am deleting a face, after that in all cases pictures are being changed. The problem have ocuured after Unknow faces deletions.

    Status: Proposed | Reported by Hidden Mon, 15 Apr 2019 16:39:19 GMT

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