Issues

Please note this page is the community support for the free trial and does not guarantee timely response
Support requests for paid accounts should be reported through Azure support

  • Face recognition - learning from manual input not accurate

    i used video indexer for a video with a celebrity in it. It identified the celebrity correctly in some parts of the video. But marked him as unknown person in other parts(4 seperate unknown people). I manually tagged the other unknowns also by the same celebrity name. When I run it again, it correctly says that the celebrity is in 91% of the video (combines all tags) but still shows the other 4 as the celebrity, but found in 0% of the video.

    Status: Proposed | Reported by Hidden Mon, 04 Feb 2019 03:34:29 GMT
  • Cognitive Insights widget disable export

    Hi, is there a way to disable the export functionality(video, vtt..) from the Cognitive Insights widget? thanks

    Status: Proposed | Reported by Hidden Wed, 30 Jan 2019 09:21:20 GMT
  • Possible to control transcript segment duration

    In the video insights json response from the service, the duration of a transcript segment is variable (probably based on input duration), but appears to have been increasing in recent months, at times being 30 seconds long. The resulting text block, when output as a caption file, is too long for usable display. Is there any way to specify the maximum duration or text length either in the initial upload video request or when making a request to get video captions?

    Status: Proposed | Reported by Hidden Tue, 29 Jan 2019 19:39:21 GMT
  • SingleBitrate Upload

    Hi, upload a 1280*720 video with streamingPreset SingleBitrate recently results in VI Video with 360p instead of 720p. Why? Please can you help, thx.

    Status: Proposed | Reported by Hidden Thu, 24 Jan 2019 08:37:42 GMT
  • Is there any option to pay and use Video indexing only for Caption

    I am exploring the video indexing services to get the web VTT file and support captioning for my application. I was wondering if there is an option to pay only for captioning services rather than paying for entire video indexing.

    Status: Proposed | Reported by Hidden Tue, 22 Jan 2019 19:00:43 GMT
  • Interaction between a Cognitive Insights widget and an Azure Media Player instance using the AMP plugin not working any more now

    interaction between a Cognitive Insights widget and an Azure Media Player instance using the AMP plugin is not working since last week where as it was working fine earliar. Please do the needful.Its urgent.

    Status: Proposed | Reported by Hidden Thu, 17 Jan 2019 09:10:20 GMT
  • Caption not showing now in azure media player

    Hi Team, I am using video indexer with azure media player which was working fine and was showing captions in player along with multiple language support till last week but now it has stopped working whereas I did not make any change in code. Please do the needful ASAP.

    Status: Proposed | Reported by Hidden Thu, 17 Jan 2019 05:15:41 GMT
  • Urgent- Can you please help us to sort out the attached image error.

    We are getting this error while clicking on Insight widget. We have integrated the Insight widget with custome azure player. But insight property is not applying to our Video.

    Status: Proposed | Reported by Hidden Wed, 16 Jan 2019 12:59:02 GMT
  • Can you please confirm that Do you have uploaded any new build of video indexer or made some changes on video indexer API?

    Hi, Since from yesteday, Video indexer is not wokring as expected, Things are behaving distractically. Can you please solve the issues ASAP.

    Status: Proposed | Reported by Hidden Wed, 16 Jan 2019 10:33:42 GMT
  • allowEdit parameter is not working now for show/hide Edit Button on Insight Widget Iframe . Earlier it was working.

    Hi, Can you please confirm one thing is that Did you have uploaded some changes or new build for video indexer. Since from yesterday video indexer is not working as expected. Can you please look into this and response to me ASAP

    Status: Proposed | Reported by Hidden Wed, 16 Jan 2019 10:23:41 GMT

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