Issues

Please note this page is the community support for the free trial and does not guarantee timely response
Support requests for paid accounts should be reported through Azure support

  • Increase throttle limits for upload

    Hi Video Indexer team, is there any way for us to increase the throttle limits for uploading videos? Due to the nature of our service, we will have a sudden burst on the amount of videos needed to be processed.

    Status: Proposed | Reported by Hidden Mon, 20 Jan 2020 10:28:34 GMT
  • All API uploads fail: There was a problem indexing this video Please delete or re-index this media

    We are using the Operations API (this was not selectable above, by the way) to upload videos to the indexer. This was successful through Friday morning, when we began seeing requests come back with the state set to "Failed". We have tried two paid accounts and a trial account, all have the same result. An example video id is: 0bf97d1a61

    Status: Proposed | Reported by Hidden Mon, 13 Jan 2020 19:43:50 GMT
  • Update-Video-Index what can it actually patch?

    Trying to update anything using Update-Video-Index apart from the example given in api docu, nothing else seems to work, and get; { "ErrorType": "JSON_PATCH_UNSUPPORTED_OPERATION", "Message": "Unsupported JSON Patch path, Operation provided is {\"value\":\"lorem ipsum\",\"path\":\"/videos/0/metadata\",\"op\":\"replace\"}" } Tried to patch metadata; [ { "value": "lorem ipsum", "path": "/videos/0/metadata", "op": "replace" } ] Tried to patch name; { "ErrorType": "JSON_PATCH_UNSUPPORTED_OPERATION", "Message": "Unsupported JSON Patch path, Operation provided is {\"value\":\"lorem ipsum\",\"path\":\"/name\",\"op\":\"replace\"}" }

    Status: Proposed | Reported by Hidden Thu, 09 Jan 2020 23:02:52 GMT
  • Cors update to api.videoindexer.ai endpoint?

    A recent javascript call to retrive video url's has stopped working, the endpoint being in the following pattern, "https://api.videoindexer.ai/${location}/Accounts/${accountId}/Videos/${videoId}/SourceFile/DownloadUrl?accessToken=${accessToken}". We are now getting an "Access-Contorl-Allow-Origin" error that was not an issue until recently. To verify the issue I tested the javascript demo code directly from https://api-portal.videoindexer.ai/docs/services/Operations/operations/Get-Video-Source-File-Download-Url It produced the same result. Has there been a cors change/update to the api?

    Status: Proposed | Reported by Hidden Fri, 03 Jan 2020 16:37:26 GMT
  • User not registerered error

    I am trying to follow the Tutorial in the docs section "Use the Video Indexer API" but I can't work out how to get an api key. I have tried using the APIM Accounts API to try to generate a token via https://api-portal.videoindexer.ai/docs/services/Authorization/operations/Get-Account-Access-Token/console but it returns this error HTTP Operation GET https://api.videoindexer.ai/auth/westus2/Accounts/myaccountguid/AccessToken?allowEdit=False HTTP/1.1 Host: api.videoindexer.ai Ocp-Apim-Subscription-Key: •••••••••••••••••••••••••••••••• RESPONSE { "ErrorType": "USER_NOT_REGISTERED", "Message": "User is not registered to APIM" } I am not that familiar with APIM so assume it is something to do with APIM.

    Status: Proposed | Reported by Hidden Sun, 24 Nov 2019 01:34:14 GMT
  • Error: USER_NOT_ALLOWED

    We cannot log in to our test subscription. We have tried the c# code in your documentation and also using the Flow template entitle "Email me when the Video Indexer has finished processing a video" The documentation we are following is located at: https://docs.microsoft.com/en-us/azure/media-services/video-indexer/video-indexer-use-apis#location This is the error message: System.Threading.Tasks.Task\TResult\>.Result.get returned "{\"ErrorType\":\"USER_NOT_ALLOWED\",\"Message\":\"User not allowed to modify account '8b3b7510-f8a6-4173-bfd1-a8486fe5b256'.\"}"

    Status: Proposed | Reported by Hidden Wed, 20 Nov 2019 17:40:31 GMT
  • Upload local video file

    How do I point to a local file when using the API to upload a video to VI?

    Status: Proposed | Reported by Hidden Tue, 19 Nov 2019 15:29:17 GMT
  • Logic App fails 2 out of 3 times to obtain a transcript

    I'm using a logic app Video Indexer v2 to index video files, the indexing process works well, always finishes without an issue. I'm able to obtain insight shots and faces without issues. However when I try to obtain transcript it fails most of time with an error, please see the screenshot

    Status: Proposed | Reported by Hidden Fri, 11 Oct 2019 00:13:38 GMT
  • There was a problem indexing this video Please delete or re-index this media

    I get some of this error and I try to re-index but get the same error. What should I do?

    Status: Proposed | Reported by Hidden Fri, 27 Sep 2019 09:01:09 GMT
  • Cannot get processing Progress percentage for uploading video.

    I am using PostAsync. The upload works fine but I want to get the Progress percentage while uploading

    Status: Proposed | Reported by Hidden Tue, 24 Sep 2019 11:30:45 GMT

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