Error indexing video

We have regularly indexing errors with our paid account. It also can't be fixed by using 10 S3 media reserved units. Can you help to fix this. See attached sreenshot.



    Thanks for reaching out to us! In order to assist, I'll need the following details: - The account's location, account id and video id - Alternatively the video URL Thanks, Eldar
    Posted by Hidden Tue, 04 Dec 2018 08:57:28 GMT
    Ok here the details. The location is northeurope, account id is d94adfac-1845-4c5d-88ed-44c8b3154c3e. VideoIds for example: 53c915a2af,750c7edfb1,11306493f4 Thanks
    Posted by Hidden Tue, 04 Dec 2018 11:37:46 GMT
    Thank you, after diangnosis we've found there is a bug in case we can't extract insights from the video in the English language. We'll start working on a fix and keep you posted.
    Posted by Hidden Tue, 04 Dec 2018 12:04:49 GMT
    Hello again, glad to say we've prepared a fix, and within next few days Video Indexer should be updated with the fix. Could we contact you and ask you to re-index the failed videos and let us know the results?
    Posted by Hidden Mon, 10 Dec 2018 09:07:07 GMT
    Good to hear, can you post a message here, when i can start to re-index the failed videos. The Results I can post also here or where you want it to be.
    Posted by Hidden Tue, 11 Dec 2018 08:48:29 GMT
    Hi, are there any news can you say when the fix will be deployed? Thanks
    Posted by Hidden Fri, 14 Dec 2018 08:16:39 GMT
    Yes- the fix will be deployed tommorow.
    Posted by Hidden Sun, 16 Dec 2018 08:55:08 GMT
    Hi, I have just re-indexed 11306493f4 but still get the error.
    Posted by Hidden Tue, 18 Dec 2018 17:24:11 GMT

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