Problem with invitation to another account

I am trying to access another account that I have been invited to but I receive this error "There was an error inviting you to account" xxx. Is this a problem due to it being trial accounts?


    Hi, this is sometimes caused by inviting someone by an alias and not the real email address (for example, instead of If this is not the case, please contact us at and provide your account id and the email address you invited.
    Posted by Hidden Fri, 12 Apr 2019 17:59:45 GMT

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