Unauthorized for requesting keydelivery(Failed to download AES key url)

Hi , in https://www.videoindexer.ai/settings/account I get the Error: "Video Indexer can't connect to your Azure Media Services account." We have moved to another subscription and facing this issue but than moved back but still got the issue. When I want to watch a video it shows the error in the screenshot. Console log says 401 Unauthorized for requesting keydelivery(Failed to download AES key url). But the Parameter kid is not equal to my accountId. Is that the problem. What can I do? location is northeurope, account id is d94adfac-1845-4c5d-88ed-44c8b3154c3e

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    Thanks for reaching out! We have a known issue regarding AMS accounts that are being moved and returned to original subscription/resource group, and we're investigating the root cause. Once we have insights on what can be done we'll share them, I apologize for the inconvienience.
    Posted by Hidden Thu, 25 Apr 2019 14:53:15 GMT
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    Can you say something about the timeline to fix this? thanks
    Posted by Hidden Mon, 29 Apr 2019 07:59:11 GMT


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