MS Video Indexer Transcript Issue - Good quality at the beginning of the video, but poor quality from a certain point

I'm trying to use MS Video Indexer (https://www.videoindexer.ai) to generate transcript/subtitle in Brazilian portuguese for a video set, but I'm getting poor quality transcript from a certain point of video. I mean... It starts by transcribing well in the first few minutes of the video, but from a certain point the generated transcript becomes meaningless or generates no transcription. IMPORTANT: the media that I'm testing has good audio quality. I already tried both to set the language of media as 'pt-BR' or to use the language autodetect function. Both produced the same bad result.

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    Hello and thank you for reaching out. We would like to explore this. Can you please attach the video as well or share the URL? thanks, Irit
    Posted by Hidden Thu, 01 Aug 2019 12:38:17 GMT
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    Hi. I cannot attach the video file, because its size exceed 3 Mb. But here is the video URL uploaded and processed by video indexer: https://www.videoindexer.ai/accounts/28692eaf-17b4-4231-a71f-77103abeade8/videos/ca6f7393fb/?location=Trial. Thanks for your attention.
    Posted by Hidden Thu, 01 Aug 2019 16:19:59 GMT
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    Thank you for sending us the URL. We're looking into this issue and will update you.
    Posted by Hidden Tue, 06 Aug 2019 19:24:55 GMT
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    Hi, sorry for the delay in the response. Please contact us at visupport@microsoft.com and attache the source file so we can look into it. Thank you.
    Posted by Hidden Fri, 30 Aug 2019 17:32:28 GMT
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    Hi This issue has been resloved. Regards, Ika.
    Posted by Hidden Mon, 02 Sep 2019 07:17:37 GMT


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