User not registerered error

I am trying to follow the Tutorial in the docs section "Use the Video Indexer API" but I can't work out how to get an api key. I have tried using the APIM Accounts API to try to generate a token via https://api-portal.videoindexer.ai/docs/services/Authorization/operations/Get-Account-Access-Token/console but it returns this error HTTP Operation GET https://api.videoindexer.ai/auth/westus2/Accounts/myaccountguid/AccessToken?allowEdit=False HTTP/1.1 Host: api.videoindexer.ai Ocp-Apim-Subscription-Key: •••••••••••••••••••••••••••••••• RESPONSE { "ErrorType": "USER_NOT_REGISTERED", "Message": "User is not registered to APIM" } I am not that familiar with APIM so assume it is something to do with APIM.

Comments

  •  
    Hi, Did you try to do the call using the "try it" option in the portal? Also can you make sure you are signed in to the portal (upper right corner) and that the account you are trying to create a key for can be viewed in Video Indexer website. If you are able to see the account and it is in the correct region and you are signed in to the developer portal and it still does not work please let me know and I will investigate further.
    Posted by Hidden Sun, 24 Nov 2019 07:35:25 GMT
  •  
    I did the "try it" option and I am definitely logged in. Is there some configuration of APIM I need to do?
    Posted by Hidden Sun, 24 Nov 2019 22:07:55 GMT
  •  
    Thanks to Ika for troubleshooting. Issue turned out to be because I was selecting a region like uswest2 but I was still on a trial account - in which case I should have selected trial for the region. Ika is going to fix ths.
    Posted by Hidden Mon, 25 Nov 2019 19:51:13 GMT


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