Video indexer stucked at 30 ~ 37%

Hi Video Indexer team, we have been noticing a couple of videos being stucked during indexing over the past few days. Most of them are being stucked around the range of 30 ~ 37%. As of the time of writing, we have videos still being indexed although the upload time was 5 hours ago. Wondering if there was any issue on Video Indexer side or workaround that we can use for this particular issue?

Comments

  •  
    Hi There is an ongoing issue with indexing. We are working to fix it as soon as we can Thanks Video Indexer Team
    Posted by Hidden Sun, 15 Mar 2020 16:27:52 GMT
  •  
    Noted, thanks for the reply! Hope it will be fixed soon. Will the indexing minutes be credit back to those accounts that encountered the issues?
    Posted by Hidden Mon, 16 Mar 2020 06:39:27 GMT


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