Error while indexing video in Video Indexer

Hey, I am trying to index a video but every time at 30% it failes with the error "There was a problem indexing this video.Please delete or re-index this media" It's a sample video downloaded from youtube, but when I uploaded a screen recording of the same video the indexing was a success. Could anyone please explain why is that happening?



    Hey! Thanks for reaching out. Can you please share the youtube video link and how you downloaded it for further investigation? thanks
    Posted by Hidden Wed, 13 May 2020 15:45:25 GMT
    I am using Internet Download Manager for downloading video from youtube, this is for test purose only. Video Url: In actual application user will upload their recorded video.
    Posted by Hidden Fri, 15 May 2020 09:35:47 GMT
    Hey, I downloaded the video with a different tool. The video was indexed successfully. Please use a different tool and update me. thanks
    Posted by Hidden Sun, 17 May 2020 09:48:41 GMT
    switching tool worked, thanks
    Posted by Hidden Mon, 18 May 2020 13:47:11 GMT

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