Error while indexing video in Video Indexer

Hey, I am trying to index a video but every time at 30% it failes with the error "There was a problem indexing this video.Please delete or re-index this media" It's a sample video downloaded from youtube, but when I uploaded a screen recording of the same video the indexing was a success. Could anyone please explain why is that happening?

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    Hey! Thanks for reaching out. Can you please share the youtube video link and how you downloaded it for further investigation? thanks
    Posted by Hidden Wed, 13 May 2020 15:45:25 GMT
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    I am using Internet Download Manager for downloading video from youtube, this is for test purose only. Video Url: https://www.youtube.com/watch?v=aCeUYID0ro4&t=29s In actual application user will upload their recorded video.
    Posted by Hidden Fri, 15 May 2020 09:35:47 GMT
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    Hey, I downloaded the video with a different tool. The video was indexed successfully. Please use a different tool and update me. thanks
    Posted by Hidden Sun, 17 May 2020 09:48:41 GMT
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    switching tool worked, thanks
    Posted by Hidden Mon, 18 May 2020 13:47:11 GMT


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