VideoIndexer no player insights - never ending spinner

Trying out video indexer. Uploaded 10 minute video, completed and indexed last night. Still even 24 hours later, when view the video, player shows on the left, works fine. Insights are supposed to show on the right - only see a blank area with an infinite spinner. see a bunch of errors in dev console log Unknown Error", url: "https://endpoint-vi-fe-svc-storage-glb-prod-cdn.az…ge.net/spa/5.8.29.060920.0001/assets/i18n/en.json Have tried in both Chrome and Chromium Edge

Comments

  •  
    same thing happens on the sample videos, not seeing insights at all. is this site, functionality just completely broken? surely you're not charging people for this service when it doesn't even work?
    Posted by Hidden Fri, 19 Jun 2020 13:45:51 GMT
  •  
    Hi! Our apologies for the error you run into. Can you please try refresh the page. Also, if possible please attach a screenshot to investigate the error you got. Thanks!
    Posted by Hidden Sun, 21 Jun 2020 08:36:24 GMT


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