video not indexed

Hi team, I have tried to upload some videos of about 6-8 minutes and received an error message in the end that there had been a problem and the indexing was not succesful. the weird thing, I tried uploading shorter ones and it was no problem. can you please help?

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  •  
    Hi, Can you please share the Trace Id you received in the indexing failed email notification? Thanks
    Posted by Hidden Tue, 11 Aug 2020 12:23:40 GMT
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    Hi, I had deleted the ones that did not index, and when I tried this morning, miraculously it worked fine :-) So when I encounter the issue again, I will share the trace ID
    Posted by Hidden Tue, 11 Aug 2020 15:20:28 GMT
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    Great to hear that it worked fine. We always push for a more consistent experience and would like to investigate the issue you had experienced. If you still have it, can you please share the Trace ID of the failed video?
    Posted by Hidden Wed, 12 Aug 2020 07:25:00 GMT
  •  
    Hi, as mentioned, I have deleted the ones that failed to index, so I cannot share.
    Posted by Hidden Wed, 12 Aug 2020 08:34:28 GMT


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